Your data
Ask for a copy of the information we hold about you, or ask us to delete it. Both are free, and we will answer within 30 days.
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Sign in first and we can act on this
straight away — otherwise we have to phone you to check it is really your
account before we touch anything.
Worth knowing before you delete
- Deleting removes your account, saved addresses, wishlist and the record of what you browsed.
- Orders already placed are kept for tax purposes, but stripped of anything that identifies you.
- You will not be able to sign in afterwards, or see your order history.
- If you only want to stop marketing emails, you do not need this — opt out here instead.
Prefer to talk to someone? Call +256 393 001720 or email support@otto.ug.